Akashaverse

Privacy Policy

Effective Date: 15th December 2025

Akashaverse Pte. Ltd., along with its wholly owned Indian subsidiary, Luminaveil Private Limited (collectively referred to as “we”, “our”, or “us”), is committed to protecting the privacy and security of personal data collected and processed through our immersive platform Akashaverse, as well as through any associated services or applications. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our services.

This policy complies with Indian laws, including, but not limited to, the Information Technology Act, 2000, the rules framed thereunder, and the Digital Personal Data Protection Act (DPDP Act), as well as international standards where applicable.

1. Information We Collect

We may collect the following categories of personal data:

  • Identity Information: Name, email address, phone number, and other contact identifiers.
  • Technical Information:IP address, browser type, operating system, device identifiers, access times, and usage logs.
  • Identity Information: Name, email address, phone number, and other contact identifiers.
  • Transactional Information: Details of any purchases or paid service use, including payment processor details.
  • Identity Information: Name, email address, phone number, and other contact identifiers.
  • User Content: Messages, uploaded content, support requests, or any data voluntarily submitted by you.
  • Sensitive/Contextual Information: While we do not actively collect sensitive data such as religion, your engagement with features like virtual pilgrimages may imply such information. We process this only to deliver those specific services, and only with your explicit consent where legally required.
2. How We Use Your Information

We may use personal data to:

  • Provide, personalize, and maintain our services.
  • Operate and manage your account.
  • Respond to your queries or feedback.
  • Analyze user behavior and improve service quality.
  • Comply with applicable laws and terms.
  • Notify you of changes to policies or services.

We do not use sensitive or inferred data for profiling, targeted advertising, or unrelated commercial purposes.

3. Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

  • Your explicit consent.
  • Performance of a contract.
  • Our legitimate interests(e.g., platform integrity, customer service).
  • Compliance with legal obligations.
4. Sharing of Data

Your data may be shared with:

  • Third-party Service Providers:For hosting, analytics, communication, customer support, and payment processing. These providers are bound by strict confidentiality and data protection obligations.
  • Business or Platform Partners:In cases where a partnership enables specific user experiences.
  • Law Enforcement or Authorities:When required by law or to protect legal rights.
  • During Business Transfers:g., mergers, acquisitions, or restructuring, where permitted under law.

We do not sell or rent your data. We ensure all third parties, especially those located outside India, sign Data Processing Agreements (DPAs) and meet legal standards under Indian data protection law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable core functionality of our platform.
  • Understand user interaction and improve features.
  • Measure marketing or campaign performance (if applicable).

You can manage or block cookies through your browser. Disabling some cookies may affect your experience.

6. Data Security

We implement strong administrative, technical, and physical controls to secure your data, including:

  • Role-based access control.
  • Encryption in transit and at rest.
  • Firewalls and intrusion detection systems.
  • Routine audits and monitoring.

However, no system is completely secure. Users are encouraged to maintain their own cybersecurity hygiene.

7. Data Retention
We retain personal data only for:
  • As long as it is necessary to provide services.
  • As required by legal or contractual obligations.
  • Until the purposes for which data was collected are fulfilled.

After the retention period, we delete or anonymize data securely.

8. Your Rights
You have the right to:
  • Access your data.
  • Correct inaccuracies
  • Withdraw consent at any time.
  • Request deletion of your data, where applicable.
  • Object or restrict certain processing activities.

To exercise any of the above, contact us at rajesh@akashaverse.in. We respond within 7 business days.

9. International Transfers

We may transfer data to countries outside your jurisdiction (e.g., to service providers based internationally). These transfers are governed by:

  • DPAs with third-party processors.
  • Standard Contractual Clauses (SCCs), where applicable.
  • Risk assessments and appropriate safeguards.
10. Children’s Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted personal data, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Effective Date.” We encourage you to check this page regularly.

12. Contact Us

For any questions or to exercise your privacy rights, contact:
Email: rajesh@akashaverse.in
We aim to respond within 7 business days.